Barnes & Noble Booksellers
33 Town Square Blvd Suite 100, Asheville, NC 28803
828-687-0681
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02/12/11
Very disappointed with their service. They didn't have a book I was looking for, so I had to order it through them (at the store). They ordered the wrong edition. I called them when I caught this mistake to cancel the order and get the right edition of the book. They told me on the phone that the first order was canceled and a new order (with the right edition) was placed. By the way, for some mysterious reason they couldn't ship the book at the store, so they charged me for shipping! I got an email with my order and realized they had charged me tax on the shipping, not just the book. Called again and a very rude manager told me that it was right because B&N had a presence in NC. Yes, sales tax is for goods, but not for services, and shipping IS a service. He just repeated the same thing, like a broken record, with a tone of disdain. Then I received both books!!! What happened to canceling the 1st order? Now I have to take it back, and of course, they won't refund the shipping charge
- Hours
- Regular Hours
Mon - Thu: Fri - Sat: Sun: - Categories
- Book Stores, DVD Sales & Service, Gift Shops, Magazines, Music Stores, Toy Stores, Used & Rare Books
- Payment Options
- Location
- Biltmore Park Town Square
- Neighborhood
- Biltmore Park
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