Very kind! Called and was impressed with their service, especially since other vets are very rude. They were very kind, helpful, and didn't urge me a million times to take my pets to the vet after explaining to them that I don't have the money for a vet. They gave me at-home solutions and listened to what I had to say. The operator asked the actual veterinarian questions about things and was patient with my many questions. I definitely look forward to working with them soon.