I've been with Liberty Mutual for 12 years. During the recession, I became unemployed. Sometimes I was late (no more than two weeks late). They reported me to the state of North Carolina Insurance for "lapse of coverage" when I did not even lapse my auto insurance. My insurance was never canceled. I never got into any accidents or filed a claim the entire time I was with them. This was very hurtful that they woud make a false reported to the state of NC. So this year, I cancelled. They charged me over $200 to cancel my insurance.



I would think that loyalty would mean something. THE CUSTOMER SERVICE IS NOT GOOD, I WILL NEVER DO BUSINESS WITH LIBERTY MUTUAL EVER AGAIN. I WOULD NOT RECOMMEND ANYONE DO BUSINESS WITH THEM. Those commercials you see on tv are misleading. Their rates are NOT competitive. They go up on their rates. You will end up paying high premiums. They do not value good customers. Do not trust this company. And the local office sucks!