I am new to the Charlotte area. I have three grandchildren, we found some bikes that had been tossed out. I looked online for a bike shop. I saw the review for this shop and made the call. That was the begining of one of the most pleasant experiences in my life. Al and his son were wonderful!! and I do mean wonderful. I had three bikes repaired and had money left for a lock for the bikes and a manicure for me. I highly recomend you give this place your first call when you need bicycle service. If the bike repair doesn't get you, the wonderful smiles will!!