I brought in a queen duvet cover with 2 pillow shams, at the time I dropped off the girl wrote down it would be $45.00. When I went to pick up, a different girl (with attitude) told me it was going to be $59.00 because the original quote didn't include the shams. I asked if they would honor the original quote and she said "no, they first girl didn't include the shams", I then said "so you would rather lose a customer over $14, she just said "I have to charge you for the shams". Of course the owner/manager wasn't there but if it were my business, I would give the only person working some leverage & customer service skills so as not to lose future business. There is so much competition in this area for dry cleaners and I have found another close by that has much better service.