i. As a new employee at A Personal ELF, LLC., one of the benefits I receive as an Administrative Assistant is FREE HOUSE CLEANING! Unknown to the ELFs is the fact that every once in a while they are cleaning MY home. I become a client just like you. I get to change my expectations weekly and really test how far they will go to please me although they never see me or get to know me. After my day of Sparkles, I come home and get on a step ladder to see the highest spots and crawl on the floor to see the lowest spots. There are exceptional cleanings and there have been some less than exceptional visits. I send a detailed email with pictures that are used as trainings for the entire staff. As a company we are a family of dedicated individuals who all act as one and really strive to be the best. I want to encourage all of our clients to send in those report cards good or bad, send emails, comments and pictures as those are our learning tools.