I was treated extremely rudely and hung up on over the phone by Dave, telling me that they lost my great grandfather's pocket watch and didn't have time to look for it. I gave him a week and said I was coming to pick it up regardless if it was done or not, and he just said I'd be wasting my time because they wouldn't take the time to look for it. I was happy that when I did come in they had it ready and did not charge me to have it polished, but I am still taken aback at the extremely rude and unprofessional way they treated me.