My husband and I rented an rv online through El Monte Rv. When we went to pick up the RV we did not double check the contract (which is our fault) and did not notice that the extra mileage we purchased was not on there. Three months later we get a demand letter stating they had been trying to contact us and were going to forward our debt to a collection agency. This was the first time we had received any type of notice. When we contacted Sherry Ortiz who works in billing they realized they made a mistake and did not refund our deposit but were going to charge us for the extra miles. Ms. Ortiz was extremely rude and unprofessional. Since we did not have any proof we had purchased the extra mileage online (and who does after 3 months!) we had to eat the $200 dollars but they credited the $400 back to our account. Ms. Ortiz stated we knew for 3 months that we owed this money to their company and was told by their manager (who she stated was male) that we told him we knew we owed the money. Funny because we never dealt with the manager and we dealt with a female when we went to the store. Since she added penalties and fees to the money WE owed I demanded the same penalties and fees to the money they owed US and haven't heard back from her. Shame on you El Monte Rv. Your customer service is APPALLING!!!!!! There are several Rv rental companies in Vegas and trust me, next time I will NOT use your company!!