Honestly, my original experience at Sapphire was amazing so I went back to get a fill in. Feeling that I could trust Sapphire because of a client recommendation, my previous experience and a stressful day I slept as the tech completed my gel fill, which I has been my service of choice for 10+ years, regardless of where I visit. I returned within 2 days because of a broken nail which wasn't a big deal to me at all. The nail tech began the repair process and I noticed the powder was acrylic and was informed by him that previously an acrylic fill was completed on my nails although I paid for a gel. At that point I stated well then it needs to be fixed because that wasn't what I requested or paid for. I was then told I would have to pay for his mistake and not only that but that I needed to show proof of what I paid which I refused because that's poor customer service considering I requested a gel fill. Another tech then told me I would have to pay for a repair after recently being over charged for acrylic and being serviced 2 days prior. I just wanted to make other customers aware of the poor customer service and lack of knowledge of services by a tech.

Thesalon is super cute and CLEAN! The spa chairs are so comfortable AND all the massage settings work! :) Great customer service and talented manicurists! I highly recommend this nails salon!

Decided to come here after reading great reviews. Exceptional customer service as I walked in. Thank you ladies for being so detailed and taking your sweet time on me! Love my pink nails!!