Visit today, 8/2/16, was horrible. My daughter's appt. was at 3:15p, we arrived at 3:02p. She signs in, we wait. Then a little after 4 o'clock, everyone that has come in after us has been called to the back & she has been overlooked. She goes to the desk & asks. Come to find out, she has been overlooked & placed in the system as a "No Show". Finally, she sees the doctor, once I proceed to leave the office I asked the question, How is she a "No Show", when we have been sitting here since 3:02p?" No one has any answers, the nurse then walks away as if I didn't ask a question. Then I state, I asked a question & you walk away, that is not acceptable. She then tells me "she was in my system as a "No Show" and she did not get a charge for this visit." The staff, from the front desk to the nurses are very unprofessional & this particular nurse is also a liar. Because my daughter was charged a co-pay as well. Dr. Burton is great, but his staff needs customer service training.