When they learned I'm on a fixed income, every time I took my cat there was a smart remark about how I wouldn't be able to pay what really good care required. They did routine care OK but still made it clear I was not their preferred type of client. They are conveniently located but I won't be going back.

Horrible billing service that does not show payments remitted or for which animal or for what service.
The waiting room is disgusting. Nasty dirty gunk built up in the corners that need to be scrubbed. The wall paper is peeling from the ceiling and walls. Parking lot sign is falling spart. Gross and not clean.

Horrible experience. The groomer shaved our dog from head to toe, rather than cutting his fur like we asked. Even though we brush him and work out his mattes, admittedly, he still have a few that our brushes at home would not get out completely. The groomer told us she would cut those places short and blend the fur together to make him look good. Our dog is a goldendoodle and she shaved him completely. He looks nothing like himself and the poor thing bit at his irritated skin constantly. On top of that, ever since we brought him home, he's been scared of women he's never met before. He goes to the groomers every other month and has been groomed by women numerous times, and never has been scared of new people. This is clearly a sign that not was he poorly groomed, but he was also poorly treated. I called to complain and was treated with disrespect by the groomer. We will never use their services again and do not recommend them to anyone. We had a great experience at Northside Wesleyan and will be sure to return there, even though they are a little further from our home.