This store refused to honor my Lifetime Diamond and Gemstone Guarantee. My ring was inspected as instructed by the warranty every 6 months since it's purchase in 2003. The diamond fell out in December 09 with the last inspection being in Aug 09. They are the only professionals who have ever checked it and it was the only time the ring ever left my hand. The manager of the store waited on me to accept the ring to send away for the stone to be replaced. 1 month later I called to find out what had happened to my ring. After 7 or 8 phone calls involving the manager and customer relations dept., they told me the ring had been damaged beyond normal wear and tear and the guarantee would not be honored. They told me the ring stone had obviously been pried out! I went to the store to see the ring and it was not in the same condition as when I turned it in. All the prongs were bent and the ring looked smashed. They said they wouldn't talk to me any more about it. Warning-don't shop there!