I have been with Cirro Energy for years and today I came home finding that no electricity in my house, can't open garage, can't charge phone, can't cook. I thought there is a power shortage and called the company but was told that the service was disconnected because no payment. I had payment auto draft set up from very beginning, never had issue. Asked them checking and found that the credit card expired.

Disconnecting service seriously affects people's life, a customer-caring company should at least communicate the issue with the customer and give sometime to remedy. In Cirro's policymaker's eye, there is only money, no people.