I needed a car for an unknown amount of time. I rented for a week through Hertz. When I tried to extend my reservation, they charged me as much for an extra couple days as they had for the whole week. They'll get their money somehow. The woman on the phone was not helpful and defensive about their prices.

We recently rented a car from this Hertz location, upon returning the car no one came out to check the car out. About a week later we received a claim stating that there was hail damage on the car and we were responsible. This is impossible because it never hailed during our rental period. I am a Five Star Gold Hertz Member and a very frequent renter and have never experienced a problem with any hertz location until this one. I would highly recommend that you avoid renting from this Hertz location!

I was arranging a student trip from the Rapid City airport to a site in South Dakota. I spoke with two separate representatives as I was setting this up and informed them that I would be transporting children for a school trip, one more than a week later. Nothing was said then. I made the reservation, using school district information. Then I called again to verify some information and was told by a third representative that they are not allowed to rent vehicles to school groups unless the parents are present. She refused to let me talk to the location manager. She was also very rude. Now I'm a week away from my trip and I have no transportation for my students and few prospects to resolve this issue.