Ordered glasses 1/31, should be there in 2 weeks. Kept getting excuses why they were delayed. Didn't pass inspection. Should be in 2/28, didn't pass inspection. I called customer service, I was angry, they said, they were waiting for parts. They lied about why glasses were held up. One person said didn't pass inspection, the other said it was parts.... Called territorial manager, giving me glasses for free and they should be in on March 4...got a call they are having trouble with either scatches or perhaps broken according to store. Angry again, called territorial manager, she said they are coming from Texas and she's in a meeting but will text and find out whats going on. Waiting to hear from her. Yes, we're getting them for free, after I complained alot, but where are the glasses. Very poor service. This is NOT a special order. Same glasses were ordered a year ago, and we received them without a problem, within a couple of weeks. They were trying to say it might be a special lens that's causing the problem. After we get the glasses we will NEVER go to Vision World again and I will tell all our friends and relatives about the poor service.