This spa is very unorganized and truly a mess. Aside from management that has no hand in the business (even though they have been open for over 10 years now and are still clueless), and the way things are run it's no surprise that people that are staying in the hotels they are located in often seek services elsewhere. The reception staff is nice enough, but they are about the only competent people there. FYI, they take and loose credit card info. BEWARE