I was very lucky to come across my Farmers agent, Mr. Hong, after having my prior State Farm agent exaggerate what he could do for me and my family. I've used Mr. Hong and his team for over 15 years now for both auto and home insurance and they've been nothing but honest, thorough, kind and very professional with me and my entire family. It's been super easy contacting him with any of my concerns, big or small. I can honestly say I've never been dissatisfied and trust me... I'm not ashamed to change any services in a heartbeat for the benefit of my family. If you are smart and want the very best, you definitely should contact him. Tell him his favorite customer, Carol sent you!