On a recent visit to Yuma, Arizona, Hertz Car Rental was my rental of choice. Having booked online, I found them to be the most competitive of all rental agencies at the airport.

Arriving late on a Thursday evening from Orlando, Florida, management associate Gloria advised that she could - upon my request - upgrade my rental vehicle without charge. Polite and helpful, I was quickly accommodated and out the door.

Vehicle return the following week was quick and easy. Hertz was closed, but provided a night drop box for keys and return rental agreement. Having filled and cleaned the vehicle prior to return, no further charges were applied to my credit card.

William E. Lewis Jr.
Vero Beach, Florida.