I contacted Brian's about new flooring needs at our recently purchased home. Shannon took my call late one afternoon and was very friendly, knowledgeable and made great recommendations. We encountered some unforeseen issues with our subfloor on the first day of the project and Shannon rushed right over to assess the situation and make alternative suggestions. We were so grateful for her expertise and appreciative that she was so attentive to our concerns. The installation crew was amazing! I can't so enough positive things about our experience with Shannon and the staff at Brian's Flooring and Design. We will definitely contact them again in the future with any of our flooring needs!