Although the doctors are good with their patients, the office staff is rude and the entire group shows no respect for patients...elderly (88 and 79 year old) patients are made to sit for over an hour at each visit because "they overbooked" and there is no apology...front desk staff just tell you"that's how it is and we can't do anything about it." Horrible treatment by staff, but the surgery went well (although two hours late) and Dr. Marten is competent.