Nice people but I no longer love my favorite boots. I took my brownish gray, distressed-look boots to be re-heeled. They had a wooden heel with a rubber bottom that had worn down but I didn't want to replace the boots because I love them and when I bought them they were $180. When I picked them up the heel had been replaced with a big black rubber heel, which I thought looked odd on a pair of brownish gray boots, but then I realized the boots had been polished with black polish, making the scuffs which had once been unnoticeable EXTREMELY noticeable. One of the heels is also uneven so when I walk it feels like I have something stuck to the bottom of my shoe and my foot rolls around, which is very uncomfortable. Great price for repair but I wish I had been told in advance that they would not be fitting a similar heel and would instead be fitting a larger, out-of-place looking heel and changing the color of my boots entirely. I miss my boots.

EDIT: Finally managed to return to the store and my boots are being re-heeled to fix the unevenness and the gentleman was kind enough to offer a leather heel instead and also to wash off the black polish, which I am very happy about! It was very nice of him to offer to restore my boots as I only went in to ask for the uneven heel to be fixed. Extremely pleased.

They are AMAZING!! Not only do they do a great job with my shoes, they have the BEST customer service EVER!!

I took my husband's cowboy boots to get full-soles and heels, they were ready in 2 days. When I picked them up they looked brand new and they did a great job on them. I am very much impressed with there work, I am going to tell all of our family and friends about this great new shoe repair shop, finally we have one on the NW side of town! Thank you, Urban Boot & Shoe Repair for doing such a wonderful job :-)