I talked to Sarah on the phone and I knew that this was the perfect person to choose. She is so sweet, knowledgeable and friendly. She answered all of my questions and made me feel very at ease about the whole process. I loved that she also gives free consultations when you come in! She explained to me that Electrolysis is the only form of permanent hair removal out there. The laser doesn't work on hair that is light in color or soft in texture. Also, they don't know what the laser actually does to your skin in the long run. I didn't want to pay all that money for laser treatments when they can't guarantee that it is permanent and what the side affects of the laser are. I'd rather go with a method and a professional that has been around for some time. Sarah is that professional; she has been in business for thirty years and counting. Trust me... I am very happy with Sarah and my results. We tackled my eyebrows and now are moving on to my upper lip! Call her, you'll be very happy that you did!