My fiancé bought my engagement ring from them and they failed to disclose the diamond is covered in natural flaws and is rated as an I2 for clarity. They set the diamond too high and did not reinforce it correctly so a prong became bent after me wearing it for a short while. I sent the ring out to be fixed because it was under warranty and it came back exactly the same. The sales associates did not want to send the ring back, but I insisted. Came back worse. Manager has been up reachable the entire time. When I call ahead to make sure the manager is in, I will get there and he has just stepped out. Called customer service twice and got nowhere, called the district manager twice and he hasn't even called me back. Emailed and was told I would have to wait 5 business days to get an answer. It's been a month now and I still have a damaged ring that I now can't stand to even look at without feeling angry and frustrated. I should not feel this way about my engagement ring.