I don't know who you spoke to Chris L. but i had the total opposite. I emailed them first, and told them of my issues, they immediately got back in touch with me, and went above and beyond to help me. 2 weeks later, I was still having insurance problems, I called and talked with Kristina, she was AMAZING. She scheduled me and said she'd bill them anyways, she just wanted to get me in asap. The soonest was still 4 days away, but she promised to call me if they had a cancellation. They are amazing and help sooo much! I will go here always! The email is bern@gfamedicalmarketing.com her name is Bernadeth Paraiso. The phone number I called and asked for Kristina was 352-401-1919. They are amazing and soo helpful. Above and beyond customer service. Plus, their site says they take any and all insurance. They treated me as if I had the most expensive insurance out there!! I loved that!

After calling 4 times to get a pre approval on a medication, they still do not return phone calls. I have been asking, as well as my pharmacy, to get this office to get my dexilant prescription pre approved for the insurance. So far, no luck. I am out of the prescription, throwing up, massive heartburn and they do nothing. I understand they area busy office, but I am starring to thing they care more about their paycheck than patients. Very out of touch.