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Shoe Dept Encore

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Shoe Stores

5580 Goods Ln, Altoona, PA 16602

814-946-4223

CLOSED NOW: 
Today: 10:00 am - 9:00 pm

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1 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
R
Rachel F.

04/23/13

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I went into the store and they didn't have my size. So I ordered them from the store and was told the shoes would be delivered to my house in 4 to 6 weeks. I waited almost 8 weeks and then called the store to see why they haven't been delivered yet. Upon talking to the manager, I found out these shoes aren't available and will never be available. No one bothered to call me to let me know. All the manager said was "you can bring your card in and get a refund." It would have been nice if someone had called to let me know I would never be getting these shoes. I am in desperate need of them, and could have purchased other shoes a long time ago if someone would have had the courtesy to call me. I am not sure I will ever be coming back this store. That is absolutely the worst customer service I have ever dealt with.

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DETAILS
Hours
Regular Hours
Mon - Sat:
Sun:
Category
Shoe Stores
Payment Options
Brands
columbia, new balance, skechers
Location
Logan Valley Mall
AKA

The Shoe Dept

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Data provided by one or more of the following: Thryv, Data Axle, Yext.