Nice and will listen to you but unprofessional about her schedule. Her sign reads that her hours are Mon.-Thurs. 9-5 with lunch 12-1:30. It should read 10-4:30 with lunch being from 12- whenever she happens to feel like it. But she and her staff are quick to help if you can ever get in touch with them. Don't bother leaving messages with her answering service, you won't hear back. I gave her 3 stars only because she is one of the best Beaumont has to offer but that is not saying much. She also rubs her religion in your face at every opportunity so if you are not Christian, get ready to have the social majority's ideology forced on you.