I was referred to Richard at Bedford Gold and Silver Exchange over a year ago from a good friend of mine. I had mixed emotions about meeting Richard as I had stones from my Mother she gave me before her passing. After meeting Richard, I never looked back. He guaranteed I would not have to worry about leaving my stones with him, nothing would happen to them. He knew how sentimental the stones were to me. He was especially caring, taking an extreme amount of time listening to my concerns. During our meeting, he gave me a time frame from start to finish. My ring was completed when he said it would be. My ring is a KNOCKOUT! It is gorgeous, pops and unique. I could not be happier with it. I get compliments on it all the time. I encourage anyone to see Richard for an estimate before you go somewhere else, possibly pay more and get horrible customer service. The customer service you receive from Richard and Karen is excellent. Thank you Richard! You have my business for life! Paula

A great place to sell any gold or silver jewelry, very friendly staff. Good competitive prices.

I drive past this place almost every day...it's on 183 between Industrial and Westpark Way. I decided to go there when I wanted to sell my gold. I got a great deal on the gold they bought from me, and they fixed some things for me during the transaction and I also bought some batteries from them that they put in my watches. I was very impressed at the customer service....they are very genuine, and it is very obvious that EVERY customer receives great treatment, not just the high rollers. About a year later I decided to put my Mom's diamond from her wedding ring (parents divorce) into a wedding band for me. I wanted a special tension setting, which I guess is not very popular here in Texas. Richard (the owner...or one of the owners, I'm not sure...) took a lot of time with me to get to where he knew what I wanted, quoted me a price, and I left. Later, a friend of mine told me to check out another jewelry store in the mid cities area just to see how the price differed. Well, I'm sure glad I did that. First of all, the other store (It was also an independent jeweler, not a chain) was not very busy (not a good sign...) and when I explained what I wanted they basically said they don't do that kind of setting and tried to get me to pick something out of a book. I left after the lady I was working with told me I should go home and look on the internet to see if I could find a picture to bring her. Needless to say, I went back to Bedford Gold and Silver and dropped off my diamond to have the ring made. I picked up my ring today. Not only did I get a very fair price on the band, it is so beautiful I cried right there in the store. Probably the most important part of this review is the band I bought was white gold, and cost less than $1000. Their customer service is so sincere and genuine, you would have thought I just spent a million dollars there! I will recommend them to every one I know and will always be a faithful customer.

I was looking to sell some gold and planned to get at least 3 estimates. The first place I went to made me feel 'cheap', so i was prepared to get treated the same way everywhere else. To my great surprise (and relief), I immediately felt welcomed and respected when I entered the store. The lady who helped me was very pleasant and knowledgeable. She inspected my pieces carefully, and even educated me on a few of them (which resulted in my keeping these pieces instead of selling them). I was so confident in her and this place that I decided to forego the third estimate. So when all was said and done, I walked out of there with over $600 IN CASH and my head held high!! Thanks to Bedford Gold & Silver Exchange for a wonderful experience!! I have referred a number of people your way..!!