The Basalt, Colorado location will make you never want to use UPS again. I gave them $80 to send five things and then I needed a DirecTV box to be sent back that they needed to wrap. They took my $80 and told me that I would have to wait until there were no more customers in the store before they would wrap my DirecTV box. I asked if I could just get the receipt to prove that I have dropped it off and they said I could come back the following day, which I live an hour away. It got to the point that I almost stood outside the door to turn customers away so I could have my turn since they will not deal with my package until there were no customers left in the store.They were very rude and very unknowledgeable about everything I asked them. Then they broke the bottle of olive oil that I wrapped in heavy bubble paper, you couldve drop that thing from my balcony. And then told me they did not think that they would pay me a claim nor give me back my original shipping money but they would let me know when about eight days. He didnt think they would pay me a claim because I wrapped it myself. Isnt that what most people do for UPS packages! I asked for the package back and they told me they threw it in the trash. Really? FedEx has comparable and sometimes better prices, I was used to using UPS so I did as I always do when I moved here. Never again, FedEx is closer and has far better service. Shameful!