I was greeted by a calm, clean, comfortable waiting area and immediately acknowledged and offered cold bottled water and coffee. I was quick to be helped and the process for getting an estimate was painless. The lady at the front desk was cheerful, friendly, and knowledgeable. The man who came out to help me was just as wonderful, knew immediately how to help me, and had the patience to explain to me what they could do and what the process would entail

He had my car fixed ON THE SPOT. He knew what I wanted was a quick fix (I didn't know that) and even asked permission to touch my car before demonstrating for me. Within 10 minutes of talking to him, he rolled out my car ready to go. The door was fixed.

I won't get into the details of cost but let me just say that it was MORE than fair. The lady even offered me a water for the road. These guys undid a month of stress. Excellent service. This was humanity at its best. My gratitude to all of your at Fairbanks Collision. Thank you.

Terrible. I took my company car in to get some repairs done--fix a rear bumper. I got a call nearly a week later saying it was finished. I sent another staff member to pick up the car. The tow hitch in the back was never put back on, the license plates were missing from the front and I had to go back to get those! Service was very poor, everyone who worked there seemed to be full of excuses and nobody seemed to communicate with one another. The job was very poorly handled and I would never recommend them to anyone.