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Jul 25, 2012
Jul 25, 2012
AT&T Store592 Fieldstown Rd, Ste 112, Gardendale, AL35071 USA
The manager and greeter (that is two (2) ) people walked about opening and closing drawers after I was told I was "the next customer" for one HOUR while I waited for one ot two sales persons to be free. The next consultant then took twenty minutes... (More) The manager and greeter (that is two (2) ) people walked about opening and closing drawers after I was told I was "the next customer" for one HOUR while I waited for one ot two sales persons to be free. The next consultant then took twenty minutes to check with the manager about the phones which were ordered Saturday, to come to let me know they were sold out of that phone and wouldn't get them 'til Wednesday one Thursday. If I were the manager's boss I would fire him, the greeter would be reprimanded. The two visits are in the top ten of WORST customer service ever!.......and I still don't have the phones. The manager could have taken a couple of minutes to let me know the phones were sold out and none of the model ordered were on hand. I have heard AT&T was one of the WORST companies for customer service and now I know first hand it is TRUE! (Hide)
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