I recently acquired a BMW from Momentum BMW, and as an individual with a history of purchasing multiple vehicles, I confidently assert that the experience I had with sales representative Warren Hodge was truly exceptional. Hodge demonstrated an exceptional level of professionalism and exhibited a wealth of knowledge with regard to BMW vehicles. He was deliberate in his approach and never resorted to high-pressure sales tactics, and was always readily available to address my queries. I strongly recommend Warren Hodge as an ideal sales representative for individuals considering the purchase of a vehicle.

I have had extraordinarily fine repairs at Momentum Body Shop, the consequence of being hit twice while at a standstill. The two service managers were responsive to me, gracious, and In both instances, the repairs were flawless

John Garza is my service rep. He has serviced my families BMW's and always does a great job. Always keeps his word and if its going to take longer he will let you know ahead of time. I recommend this dealer for service/ repairs.

Great service by Sufyan Siddiqui! He worked fast, efficiently and so friendly. It was great dealing with him because he listened intently and understood my situation. Definitely recommend him as your service advisor!

The worse Customer Service Ever this is sad I pay at lot of money for my car to have this kind of service. Claudia Rodriguez

Nick Nguyen Is a very efficient service advisor. Thank you

It's a privilege to have Ryan Simon as my Service Advisor at Momentum BMW

Always a pleasure coming to Momentum BMW for service.

Will Diaz my service advisor kept me updated on the service that was being done which I appreciated.

GREAT SERVICE PROVIDED BY MR. J CROSS.

I'm really satisfied with the overall attitude and response of your sales advisor and I surely recommend my friends and colleagues to visit the Momentum BMW if he or she is interested in BMW vehicle in the future.

Tom Butcher is the BEST!!!

This was by far the best, smoothest, most professional car buying experience I have ever had!

Mario Vega has continued to always provide me with great service.

Our experience with Devin LeCesne was truly remarkable. He was extremely knowledgable about the BMW vehicles, from optional equipment to technical specifications. He was courteous and made us feel right at home. A++

My sales advisor, Walter McClean (I think that's the correct last name), was very courteous and helpful. I stopped by to look at one car that I saw on the website but purchased a different one. Both Walter and Steven Lutz (financing) were very helpful.

I recently bought my first new bmw. Phillip Nguyen along with other sales and financial advisors were courteous, kind, friendly, and professional. I love the facility and the warmth and welcoming atmosphere. I will buy my future beamer from here again. I hope Philip Nguyen will stay there for a long time. He is awesome. By Helen Udarbe

Disaster indeed! They said that they fix infiniti too. The problem in Houston is that all Infiniti dealer is owned by Freed Haas and his auto shop is 60 miles away up north from my house. So, Momentum BMW is the closest. Horrible service!



My wife hit the top of the garage on our brand new QX56. Momentum took it for repair and they broke! my roof rail. They lied and said the only way to take it off is to break them. Now, you have to buy brand new roof rail which cost $650 each! Called infiniti and they said that you don't need to break them to take it off. Look up online and there are instruction to not break the roof rail! Tried to talk to the sales person Dwayne Bayer and got zero respond from him. It's like service is non existent and the people there are mute and can't talk English. Hey, English is my second language and I can talk. If you go there and Dwayne approach you, ask for different sales dude.



We finally paid visit to the shop and check out the roof rail and argue with them that it's their fault and Dwayne response was, "mam and sir, you don't have experience working with repairing car's body (he is laughing hard at this point)". So, I told him, you don't either. You only sit in the front desk and do your dog and pony show!! Talked to the GM (Randy Charlton) and figured out that they can find the broken part for $50 each list price (I need 4). Dwayne also misspoke and said that he can get at cost for $30. Guess what? I am paying that price plus 10% discount and we split the cost.



I haven't got my car back yet. It was in Reassembly state for 2 days and QA state for 2 days. Reassembly for 2 days??? I hope they didn't break another roof rail and have me pay for it.



My suggestion! Find different body shop!

Mr. McFadden: I want to commend highly my service advisor, Johnny Nguyen, for the excellent service he provided duringmy last visit to this dealer. Johnny is very knowledgeable, and he explains the information well. He cared about my concerns by listening to me, and he "went the extra mile" by making sure I was satisfied. I can tell Johnny appreciates and believes in the company. You have a valued employee!!

I just wanted to take a moment and thank Momentum BMW in particular Phong Bui for the great service I received. I can't thank you all enough. I've been having trouble with me car for a year or so and your great staff found the problem and fixed it. Thank you again to all at Momentum BMW.