Time Warner Cable Business Class offers a full suite of communications services to small, medium and enterprise sized companies. High-Speed Internet, Phone, Cable TV and Ethernet are all backed by unparalleled 24 x 7 customer care. We offer customized...read more
Time Warner Cable Business Class offers a full suite of communications services to small, medium and enterprise sized companies. High-Speed Internet, Phone, Cable TV and Ethernet are all backed by unparalleled 24 x 7 customer care. We offer customized solutions for specific industries, from Healthcare to Hospitality. Time Warner Cable Business Class offers the following products & services: High-Speed Internet, Business Class Phone, Cable TV, Ethernet and Flexible Bundled Options. Technical support is available 24 hours, 7 days a week, 365 days a year. Contact us today!
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Time Warner Cable Business Class offers a full suite of communications services to small, medium and enterprise sized companies. High-Speed Internet, Phone, Cable TV and Ethernet are all backed by unparalleled 24 x 7 customer care. We offer customized solutions for specific industries, from Healthcare to Hospitality. Time Warner Cable Business Class offers the following products & services: High-Speed Internet, Business Class Phone, Cable TV, Ethernet and Flexible Bundled Options. Technical support is available 24 hours, 7 days a week, 365 days a year. Contact us today!
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Feb 1, 2013
by anonymous
1
Feb 1, 2013
business
Time Warner Cable Business Class, Jacksonville, NC28546 USA
They have TERRIBLE customer service! It seems as if someone can answer your question instead of finding the answer they just transfer you back to the main line and you sit on hold for another 30 minutes to talk to someone again. Then that person can... (More) They have TERRIBLE customer service! It seems as if someone can answer your question instead of finding the answer they just transfer you back to the main line and you sit on hold for another 30 minutes to talk to someone again. Then that person can't fix the problem and it then repeats. Also they do not care about customer satisfaction whatsoever! (Hide)
Time Warner Cable Business Class, Jacksonville, NC28546 USA
Terrible customer service, long holding time on the phone, long lines at the cable company, snotty customer service people that give inaccurate information due to the fact that are not trained properly on the system and how to treat people in a prof... (More) Terrible customer service, long holding time on the phone, long lines at the cable company, snotty customer service people that give inaccurate information due to the fact that are not trained properly on the system and how to treat people in a professional manner. (Hide)
Time Warner Cable Business Class, Jacksonville, NC28546 USA
in less than five months I have had a technician out 12 times! Today number 13!! I have never had so many problems with any other cable/internet provider as Time Warner. I am ready to get a new provider. PLUS wait times to report a problem a... (More) in less than five months I have had a technician out 12 times! Today number 13!! I have never had so many problems with any other cable/internet provider as Time Warner. I am ready to get a new provider. PLUS wait times to report a problem are ALWAYS 20 - 30 minutes. Do yourself a favor and choose another company. (Hide)
Time Warner Cable Business Class, Jacksonville, NC28546 USA
Be very wary about these people!!!!!! If your credit is good they should not charge you certain charges. I would imagine that they are counting on people to not question their bill. We were inadvertently charged $50.58 (Don't ask me where the 58 cen... (More) Be very wary about these people!!!!!! If your credit is good they should not charge you certain charges. I would imagine that they are counting on people to not question their bill. We were inadvertently charged $50.58 (Don't ask me where the 58 cents comes from) when we changed from MCI to TWC phone service. After speaking with the first representative, she stated that this charge applies to those with "bad credit". However, our credit is not bad and we have been a customer, in good standings, with them for 6 years. So, the representative made a note in our records to have this charge removed. Needless to say, we have spoken with several representatives since then and it is still not resolved over a month later. This is a great example how non-competition results in horrible service! I would imagine that if Charter cable was in place for their competition in this location TWC would either change the way they deal with customer service or go out of business. (Hide)
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Time Warner Cable Business Class offers a full suite of communications services to small, medium and enterprise sized companies. High-Speed Internet, Phone, Cable TV and Ethernet are all backed by unparalleled 24 x 7 customer care. We offer customized solutions for specific industries, from Healthcare to Hospitality. Time Warner Cable Business Class offers the following products & services: High-Speed Internet, Business Class Phone, Cable TV, Ethernet and Flexible Bundled Options. Technical support is available 24 hours, 7 days a week, 365 days a year. Contact us today!
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