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Jul 10, 2014
Jul 10, 2014
Pep Boys Auto Parts & Service1824 W Jefferson St, Joliet, IL60435 USA
We went to Chicago for a family reunion the July 4th weekend and had an issues with our van. We were very concerned since we had to drive back to SW Florida with the entire family of 8. We tried my brother and sister recommendations and they were al... (More) We went to Chicago for a family reunion the July 4th weekend and had an issues with our van. We were very concerned since we had to drive back to SW Florida with the entire family of 8. We tried my brother and sister recommendations and they were all booked due to the holiday. We called several places and explained the situation and Pep Boys were the only ones to say, we understand and will work with you. We were familiar with Pep Boys since we had purchased auto parts from them in the past. They repaired the van, on time, at a fair price. As luck would have it, after the initial repair and driving on the wonderful roads in the city of Chicago, the van (2005 Toyota Sienna with 200K+ miles) broke again. A wheel bearing meet it's final day. We went back to Pep Boys. They stayed open 3 hours past their closing time to address the bearing and get us back on the road to Florida. You might think they would take us to the cleaners on the cost but I can assure you, they treated beyond fair and even offered us a drink while we waited. I now recommend Pep Boys to everyone! If you are looking for a auto repair place that will treat you like an individual at a great value, go to Pep Boys!! Darryl (Hide)
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Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.
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