Pure H20 Water Systems
340 Strasburg Pike, Lancaster, PA 17602
717-945-5851
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Mechanicsburg Sales office personnel are wonderful. Specifically, Roger (whom we dealt with) was knowledgeable and informative. I would say he never tried to sell us anything - rather - he helped us make informed decisions by understanding what we were trying to achieve. Excellent suggestions on extended warranty, as if you don't need it, they give you an instore credit for future use. HOWEVER, the service leadership is rather non-existent. Field tech is wonderful, but when you call customer service, the individual is curt and totally non-appreciative of your situation - even though you might have spent 20K on appliances. Customer service needs to be PROACTIVE and attach parts supply to expedite service to the customer who has am appliance out of commission. LHB needs leadership in Customer Service!
A difficult installation working around the needs of my residents at Brereton Manor Personal Care Home, LHB provided an excellent product (Wolf Range and hood) with excellent service. 100% satisfaction!
06/17/14
Horrible customer service. The dishwasher we purchased does not clean dishes. There "Service Mangers" talked down to us as if we don't know how to operate a dishwasher or know what a clean dish looks like. We showed them countless photos. We tired different detergents including the type they recommend and the amount. I would avoid doing business with them for don't stand behind anything they sell.
I can not say enough about the service and honesty of their team. A local private repair man told us our dishwasher would be expensive to fix late Friday and we decided to replace it. We had company coming from out of state the following day. My husband called LH Brubaker and over the phone we purchased a dishwasher that one of their workers stayed late to install. They offered us one that was on sale and fit our needs. They did not take advantage of the fact that we were in a bind in any way. Don who stayed late to install was clean, kind, efficient and professional. Thank you again Don and Brad for all of your help.
08/17/10
This company is not trustworthy. I looked at a lot of appliances and the person I spoke to was very helpful and nice. Supposedly the company price matches but when I showed a quote from another company not only did they not match the price on the quote but moreover they told the manufacturer about my quote and, as a result, I was no longer able to get the items at the price I was quoted. My trust was violated.
- Extra Phones
Phone: 717-299-2351
- Hours
- Do you know the hours for this business?
- Category
- Water Supply Systems
- AKA
Pure H2O Water Systems
- Other Link