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Nov 30, 2013
Nov 30, 2013
Guaranty Bank261 Junction Rd, Madison, WI53717 USA
I am a customer of guaranty bank and their online banking needs fixing. As I tried to log on, it has for user I'd which I provided but was unsuccessful. Then I tried to call the 800 number to get assistance and it took at least 20 minutes to get th... (More) I am a customer of guaranty bank and their online banking needs fixing. As I tried to log on, it has for user I'd which I provided but was unsuccessful. Then I tried to call the 800 number to get assistance and it took at least 20 minutes to get through all the prompts. When I finally got a person on the phone, she said that she had to put me back into the system because I wasn't verified. That's why I called because I forgot my pin number for my debit card. When calling them you should be able to get verified using your social security number like US Bank does with my other account. It should not take as long as I did to get through. I will be closing this account. Also when I tried to call a local number for Guaranty Bank, the local number that's listed for Junction Road location is not a working number. Guaranty Bank will no longer get my business. (Hide)
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