We visited a couple other stores before we went to The Stove Shoppe. They varied between poor service and "we are the best" but we don't have time for you. Kathy and I walked in to The Stove Shoppe and met their salesman Tom Fournier. He showed us what we asked about, spending an hour with us. We were not sure what would fit so he told us the 4 measurements we needed and gave us some info on the products. We agreed to meet a week later, We went back today. We priced out what we wanted and Tom gave us a quote good for 30 days, not a buy it today. It was a big discount off the msrp. He was so helpful, not pushy and a pleasure to deal with so we ordered our fireplace insert today. Visit The Stove Shoppe and ask for Tom Fournier if you are shopping for a stove or fireplace insert. You will be happy you did.Read less

I'm not sure about the other reviewers but I had an excellent experience here... 2 salesmen helped me at two different times. I began looking at the more expensive stoves that were more BTU's than i needed. Several months apart in visits each of them guided me towards the actually less expensive inserts that had more heating power. on the sale they saved me nearly $600 and we now have 1/3 more heating capability than the more expensive counterparts they had to offer. The installation went off without a hitch and the installers even credited us for 2 pieces they didn't have to use. friendly sales staff and flawless installers in our experience. Kathy R.-

I'm not sure about the other reviewers but I had an excellent experience here... 2 salesmen helped me at two different times. I began looking at the more expensive stoves that were more BTU's than i needed. Several months apart in visits each of them guided me towards the actually less expensive inserts that had more heating power. on the sale they saved me nearly $600 and we now have 1/3 more heating capability than the more expensive counterparts they had to offer. The installation went off without a hitch and the installers even credited us for 2 pieces they didn't have to use. friendly sales staff and flawless installers in our experience. Kathy R.-

I wanted to purchase a new grill. I thought Feb. would be a good time to buy since demand is low and old stock needs to move. Surprisingly, The Stove Shoppe had a competitive price on a Weber E-420. Would even deliver free, but I'd have to wait a month. No problem. Well, come the beginning of May and the unit still hasn't arrived. I walked into the store and they had no excuse as to why it wasn't delivered. I canceled the order. Manager/owner would rather let Brian (a good guy/salesman) wave in the breeze than come out and try to help me. I'm irked that I now may have to buy a grill when demand is high or wait another year for the winter. Oh, and they gladly held on to my $700 deposit interest free for over two months. Small shop, small management skills. You're better off going to a chain - at least they have items in stock. Too bad, I really like helping local stores. This one is poorly managed. - Chris, Salem, NH

Seriously overpriced. You don't have to look far for better prices on similar/identical stoves and pellet fuel. Service after the sale has been well below my expectations.

Bought 2 pellet stoves - questions concerning use left on Service Line have remained unanswered for 1 month.