We recently moved into our home, so when the AC stopped working this summer, I was unsure who to call. I called Emery Heating & Cooling because they install and service the same brand of AC installed in our home. On July 12, the owner, Richard Emery, and his associate responded to the service call I placed that morning. They inspected the system and determined it was two pounds low on coolant. After cleaning the condenser coil with a water hose, they recharged the system, but no attempt was made to diagnose the source of the coolant leak. I was charged $65 for diagnosis, $79 for cleaning / inspecting the AC unit (discounted from $125), and $114 for coolant. Later, I removed the cover from the outside AC condensing unit and properly cleaned out the dirt and debris.

Two weeks later on July 26, the AC stopped working again. Emery Heating & Cooling was unable to return that morning, so I contacted a second company. It was determined the cause of the malfunction was a coolant leak in the evaporator coil and I was charged another $50 for diagnosis. Due to the excessive heat, we were forced to leave our home for 2 days until the evaporator coil could be replaced. If the coolant leak in the evaporator coil had been properly diagnosed by Emery Heating & Cooling, the issue could have been resolved much sooner at less expense.

I wrote a letter of complaint to Emery Heating & Cooling on August 2, seeking reimbursement for improperly diagnosing the problem and to cover lost wages from the morning of July 26. Their website (http://emeryheating.com/) states "We guarantee our work and our products", however I have yet to hear from them in regards to resolving my complaint.

Robert Ehlers

On July 12, Dick Emery and his associate responded a service call at my home. They inspected the system and determined it was two pounds low on coolant. After cleaning the condenser coil with a water hose, they recharged the system, but no attempt was made to diagnose the source of the coolant leak. I was charged $276.06 for the work. Later, I removed the cover from the outside AC condensing unit and properly cleaned out the dirt and debris. Two weeks later on July 26, the AC stopped working again. Emery was unable to return that morning, so I contacted a second company. It was determined the cause of the malfunction was a coolant leak in the evaporator coil and I was charged another $50 for diagnosis. Due to the excessive heat, we were forced to leave our home for 2 days until the evaporator coil could be replaced. If the coolant leak in the evaporator coil had been properly diagnosed by Emery, the issue could have been resolved sooner at less cost.Robert Ehlers