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Chez Lorraine Hair Salon & Day Spa

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Beauty Salons

4522 Broadway, Depew, NY 14043

716-651-0222

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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
M
mkchick610

06/13/11

Provided by YP.com
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OVERPRICED UPDO'S!!!! On the d...

OVERPRICED UPDO'S!!!! On the day of my friends wedding the bridal party went to Chez Lorraine for all of us to have updo's done. Some girls were getting their makeup done as well. We arrived at 6am because we were a larger bridal party and needed plenty of time for all of us to get our hair done. Lorraine, the owner, had set up a table with strawberries, cookies, juice, and punch for us to enjoy while we spent our morning there. I was the first one to sit in a chair, and Lorraine, went right to work with her curling iron and pinning my hair up. The updo came out beautiful and she had me done in about 20 minutes-which personally I was impressed! Other girls began getting their hair done, all of them either had gotten their hair set in curlers or dried since several girls still had damp hair from showering the day before. Our visit was extremely pleasant and things were going very well until the end when it was time to cash out. Lorraine charged each girl $95 for her updo. 95 DOLLARS!!!!!!! This was the 7th wedding I have been a bridesmaid and have had a similar updo in all of them...NEVER EVER have I spent more than $60 on an updo!!!!! Just a few days before the wedding, the bride and Lorraine had been text messaging each other and in the message Lorraine stated that updo's start at $30 and makeup would be around $15. The bride went up to Lorraine at cash out time and said to her you told me updo's were $30 and up, Lorraine responded "Yep, $30 and up" in a snide attitude. The bride asked what do you get for $30 and Lorraine responded that is what a prom updo costs (what is the difference between a prom updo and bridesmaid updo??) The bride explained to her that she didn't know it was going to be $95 for each girl and that several of the bridesmaids only brought $60 with them. Lorraine said "well they could mail the difference". One girl was $3 short(mind you the credit card machine "wasn't working"), but Lorraine was so kind and said she could mail her the $3 (REALLY?!?!?!?!!?! 3 DOLLARS?!?!?!). There was a 12 year old jr. bridesmaid in the group, her up do cost $95 as well. Now I could understand that if the hair was difficult to work with, yea you could charge more for that-but mine took 20 minutes to put up. For the 2 girls who had their makeup done, it ended up costing them $35 each, althought I know that is the average cost to have makeup done it was clearly not around $15 like she had said. At the time I was ready to lash out and let it all out on the floor, but to avoid making matters worse, I just sat back. Unfortunately the Bride was a crying mess the whole way back to her parents house. She felt terrible that it ended up costing that much and her husband felt awful too especially when they had spoke to her previously about possibly paying for the updo's themselves as a gift for the girls and during those conversations Lorraine had assure they would work something out. I am still baffled at the fact that I paid $95 but at this point do not care about the money. It was more about the way Lorraine behaved at the end of our time spent at the salon. She was unprofessional and her true colors were shining straight through. Again, my updo was great(not worth $95 by a longshot) but I wouldn't trust this place of business if someone paid me to after the experience the bridal party had there. Oh and 4 of the girls in the bridal party, including myself, are engaged and planning weddings for next year-you would think she would want to make a good impression and have repeat business....nope!

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DETAILS
Extra Phones

Phone: 480-505-8877

Hours
Regular Hours
Tue:
Wed - Fri:
Sat:
Category
Beauty Salons
AKA

Lorraine Chez Hair Salon

Other Information

Parking: Lot, Private

Wheelchair Accessible: Yes

By Appointment Only: No

Specialties: Extensions, Perms, Straight Perms, Curly Hair, Coloring, Kids' Hair

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Data provided by one or more of the following: Thryv, Data Axle, Yext.