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Automobile Repairing & Service-Equipment & Supplies

22200 Gratiot Ave, Eastpointe, MI 48021

586-775-2560

OPEN NOW: 
Today: 8:00 am - 6:00 pm

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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
S
Sohcoh100

07/07/20

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I used to have descent service with this place and I had started using this place years ago. They use to be a family owned place and his son was a good honest kid who seemed to care very much about giving you good work at an honest price but unfortunately his son left this place years ago and his father Chris the owner hired a bunch of lazy guys who do shady work and service. They could care less about his business and the service they do. You rarely ever see Chris there anymore because either he’s on vacation or sitting back relaxing and just letting these guys do whatever they want. In February of 2019 my transmission went out on my 2002 Buick Rendezvous and they claimed they could do the work for $2000 and that there were no other problems to be seen on this vehicle. Well me like a fool decided to let them do the work and they promised a three year warranty. They ended up saying during the process of doing it that it was a special transmission and it was going to cost more which turned into $3300. I agreed like an idiot and I had the work done. Within a month later the head gasket blew on the vehicle which they quoted at $2800. I felt in too deep with this vehicle now and I had it done. Three months later the power steering rack went out on the vehicle. I then paid $1200. Throughout the months the vehicle kept overheating and they kept replacing hoses and charging me more and more money. It finally quit overheating and here we are a year later. All of a sudden the transmission starts messing up on me again. I took it back and they claimed it was the spark plugs and charge me an additional $330. Two days later the transmission breaks down completely. Chris called and he doesn’t even remember that he replaced my transmission. I had to have him check the receipts in his computer and then he says he’ll replace it for free. Two days later he calls and says it would cost me $900 to take it off to check it and that it’s most likely the outer box which would run me an additional $1800. He then has the nerve to say he would sell me his old Dodge Caravan for $1800 in case I was interested. I knew it was time to call it quits and I had it towed away. Altogether I paid this guy $10,798.62 and he couldn’t even remember the work he did for me or honor my supposed warranty. You’re nothing but a dollar sign to this man and he could care less about you as a customer! I know I’m a sucker but I beg you take your vehicle to any of the thousands of other auto shops in Michigan. This man is a con artist and he’ll take you for everything you have. Find somebody that is at least honest and fair. I know that sounds easier said than done but at least look further than this man! I hope my story helps your decision and thanks for reading!

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DETAILS
General Info
*All Work Guaranteed *12 Months / 12,000 Miles Parts and Labor **Chris Rolka, President**
Hours
Regular Hours
Mon - Fri:
Sat:
Category
Automobile Repairing & Service-Equipment & Supplies
Services/Products
Auto Air conditioning Auto Air conditioning repair Auto Maintenance Auto Repair Auto heat system repairs Auto tune-ups Battery Brakes Check Engine Light Diagnostic Electrical Auto Diagnostics Electrical Auto Repairs Oil Change Transmission
Payment Options
Location
5 blocks south of 9 Mile, east side of Gratiot
Neighborhood
Eastpointe
Data provided by one or more of the following: Thryv, Data Axle, Yext.