When they eventually came out to my house the two technicians were really nice and funny. They were able to get my old water heater out easily and get the new water heater installed without any issues. I’m really happy that I went with them. They are informed and they care about their customers and I never once felt pressured to buy anything more I didn’t need. They have a lot of information and options about what is the best water heater and route to go for you and your family. Since our family is bigger and we plan on staying in the house for a long time we decided to get a very high quality and large water heater. I’m glad I went with people who are knowledgable yet don’t pressure you into the wrong thing just for money. Great place to get your water heater from. I would recommend them. I actually have already given their number out to a few of my family members because of how great the experience was.