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      Amenities:
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      REVIEW SUMMARY

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      First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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      vze1liem

      10/27/14

      review count1photo count0

      I bought a propane fireplace from Better Homes last fall. The salesperson was helpful enough all the way through getting my cash. On the day of the installation, the crew came out and installed the unit. The coordination with the company installing the Propane tank was a bit off, so the install of the fireplace was completed at the same time the propane tank guys came. The installers leave, while the propane tank guys do their measurements. Of course after about an hour, they identified a leak in the unit. Now the installers are gone and the propane guys end up opening the fireplace back up and fixing the leak. You'd think if a customer has just given you 5000 dollars, that you'd make sure they were working and satisfied. Not the case here. Haven't heard from them since the day of the install. If it were my company, after someone just gave me 5k, I'd call them a day or two later and ask how they were enjoying the unit and if they were satisfied. Nope. Not here. Poor Service

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      anonymous

      09/07/14

      I would not recommend this merchant. From the start their salesman had lied to us stating they did not carry electric fireplaces. I found out later on, upon speaking to the owner Peter Stillanto Sr. that they do carry electric fireplaces and then realized I was lied to by the salesman so he could receive a bigger commission. The gas fireplace cost over $4,200.00 and the electric fireplace was just around $2,100. Their gas fireplace has exploded in my home several times. Nearly injuring my 4 year old and I. Their product are unreliable and very unsafe. Their installations are negligent. Their installer used wrong connections and put cardboard inside my unit. They caused a gas leak more than once. They replaced the unit and I had another explosion. It exploded four times in my home, twice with us, twice with the installer. They couldn't guarantee that this unit would not explode again. I cant explain how frightening the explosions are, it creates a large gas fireball inside the un

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      DETAILS

      Work done well, with a personal touch. Thats our commitment!

      General Info
      At Better Homes Hearth and Patio, our team of experts has over 50 years of experience in the casual furniture and hearth industry. We offer a complete line of outdoor casual furniture for the summer months, and the widest selection of gas, wood, and pellet stoves, fireplaces, and inserts in the area. Our offerings will warm your heart during those winter nights. All our installation and delivery is done with our own staff, so you can be guaranteed the best possible service. Our quality products include all hearth products. Our outdoor departments include the very best patio furniture. We service and install all the products we sell and other brands too. Call us today!
      Hours
      Regular Hours
      Mon - Sat:
      Sun:
      Social Links
      Categories
      Patio & Outdoor Furniture, Awnings & Canopies, Fireplaces, Heating Stoves
      Services/Products
        Fireplace InstallationInstallation ServicesChimneysPatio CoversFireplace MaintenanceRetractable Awning RepairRetractable Awning InstallationGas Fireplace RepairFireplace RepairTension StructuresPatio CoversStone FireplacesFireplace InsertsDecorative Fireplaces & StovesMetal FireplacesAluminum FurnitureGas FireplacesDining SetsPalapasSolar ScreensEnergy Saving Awnings & CanopiesSilestoneSteel Furniture
        Window AwningsShade SailsUsed Awnings & CanopiesCanopiesOutdoor FireplacesSun ShadesRetractable AwningsEntrance & Walkway AwningsCarportsAwning & Canopy RentalsIndoor FireplacesGlass Fireplace DoorsShade StructuresGlass FireplacesWicker & RattanOutdoor TablesTentsGas LogsTablesVentless FireplacesStationary AwningsScreen Rooms & EnclosuresOutdoor Chairs
      Payment Options
      Brands
      Avalon, Breezesta, Country Stoves, Design Specialities, Excalibur, Fireplace Xtrodinaire, Grand Mantel, Hampton, Hearthstone, Jotul, Lennox, Lopi, Majestic Fireplaces, Napoleon, Portland Willamette, Real-Fyre, Regency, Stoll, Vermont Castings, White Mountain
      Other Link

      www.betterhomeshearthandpatio.com

      Other Information

      Bike Parking: Yes

      Services: Fireplace Installation, Installation Services, Chimneys, Patio Covers, Fireplace Maintenance, Retractable Awning Repair, Retractable Awning Installation, Gas Fireplace Repair, Fireplace Repair

      Wheelchair Accessible: Yes

      Data provided by one or more of the following: Thryv, Data Axle, Yext.