Order online 6 weeks prior to needing garment. Site said receipt within 10 days.16 days later, I called the service dept during the hours on the site and spoke to the "tailor." He couldn't help and that I should call later when "those people get in" around 9:30/10:00. Called at 11:30 spoke to lady first explained problem, she passed me to a man who told me the coat I ordered was on back order. He had another coat in stock much like the one I ordered in black vs grey he could ship that day.(10/25/11). I asked if he could ship 2-Day Air, I needed it for a trip. "No problem, I'll get it out today." 9 days later called,again spoke to the tailor. Customer Service isn't in, they come in around 11:00. Called back A lady answered, gave her my odr # and before I could explain I was on hold. Came back, coat in shipping to arrive next week Tuesday. I asked can you ship over night? NO and starts yelling. I told her what pleasure it was to work with her and would never do business w/them again.