I am reviewing from Ideal Auto Sales & Service in Negaunee, Michigan.
We purchased an air bag control module from Sam's Auto Parts and upon installing it in our customers vehicle, we found out it was not the right part. We immediately contacted the company and were advised to ship the module back and a refund would be given as they did not have the part we actually needed. We went ahead and shipped the part back (we have proof of shipping and the tracking number from the post office even). After over a week of the part being shipped back to them, we had not received a credit. We called and spoke to a man who said "Electrical parts are not returnable, no one you talked to said to return it". We provided him with the employees name that we talked to and gave him all of the information we had. He again argued with us saying that no one there had said to return it. After weeks of calling, emailing, and faxing Sam's Auto Parts trying to get our refund, they just quit replying to us and stopped answering our calls. We are a small family owned and operated auto repair shop and this is so wrong! After months and months of trying to resolve this issue, we have decided to give up on contacting them about our refund and have resorted to leaving reviews for their business, in hopes of helping another customer and hopefully preventing something similar from happening in the future. We are not only out the cost of the part, but shipping as well. Buyers be aware!!!
We will never do business with Sam's Auto Parts again.

The WORST. LIED about item shipping...NO CONTACT FOR OVER A WEEK. Manager refused to return calls. Finally shipped it after we contacted carrier...We have a very upset costumer. Extremely unprofessional and LIED for days.

We have been buying parts from Sam's Auto Parts for a few years now. I run a small used car dealership in Fenton Michigan. I've gotten some good parts at great prices from Sam's. A couple of months ago I needed a moon roof for a BMW 3 Series. They sold us the whole roof including glass mechanicals, motor, tracks and everything for less than $50. They had four or five of them out and stacked inside against a wall for us to choose from. We have purchased many expensive and important Auto Parts at Sam's and saved a fortune.
ALWAYS FRIENDLY. ALWAYS PROFESSIONAL. ALWAYS REASONABLY PRICED.