I called in the late morning, got a voice mail service, & left a message asking for a callback. I wanted to know if they repair carpet cleaners, but I still don't know because they hadn't called back by 5 p.m. Either their voice mail system is messed up, or they just didn't need my business. I found another place, closer to me, that CAN repair my carpet cleaner, so I don't need their callback anymore, anyway.