I've been there once it was my first time in the establishment .I had a very expensive pair of heels my husband had bought me they were coming apart at the seam and badly scuffed .I recall the gentleman named I believe Larry received my shoes and called me two days later to let me know they were ready I was pleased with heels I couldn't believe they were the heels my husband bought me many many years ago looked as if just bought and I was able to wear them on my husband and my renewal of our vows which made it much more special.Since then I've personally referred 4of my friends and they were so pleased as well.I would advise anyone who has shoes of sentimental value not to just trust your shoes with just any one but to trust them at Reagans shoe store