I am greatly impressed with this company. First of all, they are much cheaper than their competitors. Second of all, I received a call from them this afternoon because my driver noted that the wheel was broken on my herbie. They were calling to let me know they would be sending someone out tomorrow to fix it. I asked them if there was any way I could just purchase a new one because the one I have is really old and the gentleman told me that it was no problem and that he would just put me down for an exchange free of charge. I never would have expected this level of customer service from a trash company and I am so glad that I decided to give them my business!