I am very satisfied with Gould's. After my daughter was prescribed oxygen full time, I was lost and had no experience with this kind of thing. They delivered her equipment and trained me the same day she was discharged from the hospital. I am truly grateful for their kindness and professionalism.

There are no words to adequately thank Ileen at Gould's Dutchman's Lane for the personal attention, knowledge, care and concern she showed in helping my 89 year old father find the perfect lift-recliner.



Ileen is the kind of person who makes sure a customer is well informed about and happy with their purchase. She is funny and kind and made our visits to the store so enjoyable. My folks really liked her. Others we encountered there were also pleasant and helpful. We will forever be Gould's customers. Thanks, Ileen !

These are the biggest crooks and have the worst employees I have ever seen!! GO SOMEWHERE ELSE.. ANYWHERE ELSE!!!

Got a cpap machine with insurance turns out they billed them for 3 months then stopped. Now a year later they tell me about it and are trying to send me to collections or sue me. Now I got a attorney. That is what you can expect from gauls.

Attempting to get new straps for the BIPAP machine I purchased (for $2500) 3 years ago. Was advised that a new mask requires a new prescription; but straps were ok without the paperwork and cost of Dr. Appointment. To purchase ANY OSA accessories you must be seen by a CS Sleep Specialist. I signed in at 150pm. By 245 pm no one had even acknowledged my presence until I asked about scheduling an appointment at a later date. Appointments are only available for certain things: accessories not being one of them. I have no problem with first come first serve...but having a single staffer to juggle walk ins & appointments is inexcusable. My impression: Goulds is happy to accept new business. However aftermarket support is at the bottom of their priorities. I'll take my business elsewhere and suggest you consider my experience.

Exellent service, very friendly, these people rock.

I experienced their terrible service first hand. Three times is a charm, not going back. When you go to their store you are completely ignored. If you call for an appointment, you’re sent to voicemail and your call is not returned. Obviously the management is an epic fail. If I owned the St Matthews location I would fire the entire staff. All employees are untrained and unprofessional. The medical supplies business is an untapped market. An entrepreneur could open a store in Louisville and put this place right out of business.

I have also had a bad experience with Goulds on Dutchman's Lane. I went there 2 and a half weeks ago to give them paperwork to order equipment. I was told that someone from their office would contact me next week to set up an appointment. I never heard from them, so I called yesterday. No one answered in the department so I left a voice mail. The next day I got a call. The lady said they had the order from my doctor but I would need to talk to someone else. I was transferred, and was told again that they had the order from my doctor, but I needed to talk to someone else. Again I got a voicemail. Later that day I did get a return call. The I told the person I talked to I had talked to two people earlier who said they had my doctor's order, but she said they did not, and there was no record that I had spoken with anyone earlier. Pretty much calling me a liar. I told her if they were that disorganized, I would take my business elsewhere.

The worst service I have ever had. The employees treat you like there doing you a favor to wait on you. You have to stand in line write your name down and maybe within an hour or so you might get waited on. Terrible, I will not be returning to Gould's. For a family owned business they better be glad there the only place in town or they would be out.

agree with Sigrid……spent THREE and a half hours in Goulds at Dutchmans. Every person, practically, came in with orders from dr. What I heard a thousand times over was: No, insurance doesnt cover this or that. When people tried to dispute as their insurance companies were previously called, they said: Well you will have to pay for it out of pocket and get reimbursed from them then!!!!" Extremely rude desk/salespeople. Go down the street for better products and service and fair billing.

Horrible service and the most Jacked up billing department I have ever dealt with when it comes to filing your insurance. Does not follow proper procedures for billing etc. Leaves you holding the bag for all EXPENSES AND REPAIRS !!!!!!!

Went to store on Dutchman's lane. Had orders from Doctor to continue home therapy. He wrote order to get the equipment for home use that was like the equipment I was using in his therapy department. Two personnel at this store totally gave me the run around. They bounced my from one person to another. Was there for over an hour without direct answers on anything. When asked what was going on they said it would be a little longer, Finally told them couldn't wait any longer. They said, "OK we will call you in a little bit." Finally heard from them late the next morning. Lady was not friendly on phone. Before I could ask a question, she interrupted me and asked if she could send the order back to me. It wasn't worth continuing the conversation with her, so I said, "yes."



I then contacted my therapist. Told him the story. He said, "Oh, yea. They are terrible."

called into inquire about extra bed rails for my fathers bed, and they said no problem, and that they would be delivered and installed next day. great and friendly service, thanks