Upon entering the office today there was a signed posted. Please turn off cell phone or be consider of other and step out office to communication via cellphone. My complaint would be Do you staff know to follow those same procedure, when discussing their personal business Out loud with service window open, for everyone in the waiting room to hear: EX. Why some want a blood test, when one employee Leaving her relationship or the issue's in her relationship. etc.. My suggestion would be for your staff to have regularly hold staff meetings to communicate about making customer service a priority. Disclose and discuss the difficulties preventing you from providing exemplary customer service While expecting it from your customers. Be courteous and professional at all time. .