Sad to say I would have given this place a 5 star rating until today. I've taken at least 6 shirts to them to be embroidered in the last few months and they only charged me for the embroidery (and that alone is a tad bit too high). They do not carry women's fit t-shirts so that's the only reason I bring my own. Today, they want me to pay for the embroidery at full cost as if I were buying one of their shirts. 20 bucks for a palm tree? ...... I don't think so! (Now I've already bought a plain shirt so they are asking me to pay for my own tee shirt twice). I will definitely be looking for a new place to have my clothes embroidered. And I will inform the lady who referred me here since she sends them a ton of business. Do NOT recommend at all!!!!