ordered a hard to find part on a Monday. Received the part that Wednesday. Prompt response from customer service. Will be ordering from them again.

Part Advantage did have the lowest price, but they have absolutely no customer support. Shipping to Canada via UPS incurs brokerage fees of $57.25. I had to pay Part Advantage the 15% tax and then I had to pay UPS the 15% tax again. When asked why I was charged the tax twice they would not comment. When I asked why their web site says there is a reduced brokerage fee of $10.00 and why I was charged $57.25, they said "they only ship via UPS and that all of the brokerage fees are my responsibility".



They have no desire to make their company better as not to charge people tax twice or mail items via regular post to avoid excessive brokerage fees.

PartAdvantage screwed my customer and then offered no remorse. I called them before pressing the final submit button to place the order to be absolutely sure they could get me the part in less than 15 days. FIFTEEN DAYS! It has been a month and they've had the part but FORGOT to send it based on my instructions! Meanwhile my customer is pissed off and we have $200 in parts just sitting here plus that part waiting to go in. Customer service at PartAdvantage offered no apology and was insulting to me on the phone. WILL NEVER DO BUSINESS WITH AGAIN!

I ordered a part for my bisque refrig using the model number. The part I needed had 3 part numbers but only one was accessible to the cart. I ordered it and when it came it was white. I tried to make them aware of the problem and got a complete run around. Other sites are very good at identifying the correct order number. I will trash the one I got from them and order from a different site. Not to order again.

I saw the negative review below, which kind of scared me off, but apparently things have improved since 2008. I ordered two dishwasher racks from this company because the price was well below Sears' price. The racks were considered a special order, so it took 2 weeks to get them -- but it was made clear to me when I was ordering that it would take an extra 7 to 10 days to ship.



Glad to report that this company didn't try any funny business with me!

I found PartAdvantage.com due to their good prices for Weber parts (esp. the hard to find thermometer). The bad on-line review turned me off, but after reading through the site it seems legit and worth a shot. Some people had good experiences. I placed the order. Got an order email confirmation immediately and my credit card was charged. The next day I got a shipping email notice with tracking info. Received product 3 days later. Product was packaged well. Very satisfied.

The contact info has one Email Address and one telephone number. There is no other contact info provided.

The main number is ALWAYS busy - never rings.. emails sent to this company requesting order information / shipping status go unanswered!

There is no tracking information given for orders placed, I have had something on order with them - and it has been 7 business days since the order - my order has not arrived and neither has there been any indication of IF the parts will ship. The website declares my shipping zone to be with in 3 days for shipment and that orders go out the same day!

The time allowed for shipment is 3-7 business days. I am still waiting after 7 days..



This company should be considered SUSPICIOUS, order at your OWN risk.

As I said PHONE ALWAYS BUSY ... NO response from Email Inquiry... and NO CONTACT ADDRESS. I do not even know what state they are registered as a business in...

Think about it..I should have before I ordered!